Care Partners

As a Medicare Advantage member, we want you to receive the best care possible. To make sure you have access to needed care, BlueCross BlueShield of South Carolina has partnered with the following organizations that you may be eligible to receive based on your individual health needs. 

All of these activities are included in your Medicare Advantage membership, and you can feel comfortable working with these care partners. 

Home Testing Kit

You may receive a home testing kit in the mail from LetsGetChecked for colorectal cancer screening, diabetes A1C or kidney testing. Please complete the test at home and promptly return it by mail at no cost to you. 

Quality Nurse

A quality nurse may call you after you leave the hospital to discuss your medications and share helpful information about available services for your individual health needs. 

Periodically, you may receive communication from a BlueCross representative offering reminders for preventive health services or to ask for your feedback on a satisfaction survey. The purpose of this outreach is to make sure you have a great health experience and ensure you have access to all needed care. 

In-Home Health Assessments

A representative from Signify Health or Doctors Care may call you to schedule a no-cost visit in the comfort of your own home. The clinician will check your blood pressure, review medications and evaluate your overall health status. The results will be shared with you and your primary care provider. 

Signify Health and Doctors Care are independent companies that administers in-home health evaluations on behalf of BlueCross BlueShield of South Carolina. 

The Helper Bees

The Helper Bees is an independent company that provides an in-home care platform for older adults on behalf of BlueCross. It enables older Americans to age in place and live comfortably. 

All PPO members have access to digital literacy help. We want to make sure that technology is not a burden or a barrier to your health goals, especially with care options such as telehealth. Reach out to the Medicare Advantage customer service team at 1-855-204-2744 TTY: 711 if you need assistance in creating an email, using the internet or getting technical support for digital devices.

Additional Help

  • There is a dedicated support line for PPO members and caregivers to help navigate the challenging world of health care, find community resources, receive answers to questions and other support services. Call 1-888-341-6084 to be connected to The Helper Bees support team.
  • PPO Members have up to 20 hours companionship through phone or video conference, offering personalized conversations, entertainment and interactive games. 

Maximize Health Coverage and Cost Savings

BlueCross works with BeneLynkTM to help our Medicare Advantage members maximize health coverage and cost savings. You may be receiving a letter and phone call from a BlueCross representative to evaluate your potential cost savings. If you would like to call BeneLynk directly to learn more about these cost savings, you can call toll free at 1-877-804-0630 (TTY:711).

BeneLynk is an independent company that provides member experience and health savings assistance on behalf of BlueCross BlueShield of South Carolina. 

ExactCare

ExactCare is a virtual pharmacy that can help you better organize your medications, deliver them to your home and work with your doctors to manage refills. This resource for BlueCross BlueShield of South Carolina Medicare Advantage members is a great resource if you are having difficulty managing your medications. 

ExactCare is an independent company that provides pharmaceutical services on behalf of BlueCross BlueShield of South Carolina. 

Pharmacy Concierge Program

Questions or concerns about your pharmacy benefits? We can help!

The Pharmacy Concierge Program offers:

  • Talk to a pharmacist and pharmacy specialists
  • Personal assistance
  • Quick resolutions
  • Convenience

Talk to a pharmacist or pharmacy specialist directly when you call 803-756-3247!

Disclaimer

Last Updated: February 24, 2025

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BlueCross BlueShield of South Carolina is a Medicare Advantage PPO plan with a Medicare contract. BlueCross Rx Value is a stand-alone prescription drug plan with a Medicare contract. Enrollment in BlueCross Total, BlueCross Total Value, BlueCross Blue Basic, or BlueCross Rx Value depends on contract renewal. 

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year. 

Out-of-network/non-contracted providers are under no obligation to treat BlueCross BlueShield of South Carolina Medicare members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call Customer Service or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services. 

BlueCross BlueShield of South Carolina does not discriminate on the basis of race, color, national origin, disability, age, sex, gender identity, sexual orientation or health status in our health plans, when we enroll members or provide benefits. Free language interpretation services are available for those who cannot read or speak English.